Refund Policy
Please read this policy before purchasing a printable project from School Projects Philippines.
Last updated: September 5, 2026
Digital Products
All products sold through School Projects Philippines are digital products. You receive access to a downloadable PDF file after a successful purchase. No physical item is shipped.
Please check the product description before purchasing to make sure the printable project is suitable for your needs.
Refunds
Because digital products can be accessed or downloaded immediately after purchase, purchases are generally considered final once the digital content has been made available.
However, we want customers to receive the product they paid for. If there is a genuine technical problem, an incorrect file, a duplicate charge or another problem with your order, please contact us so we can review the situation and help resolve it.
Download Problems
If your payment was completed but you cannot access your PDF, contact us before making another purchase. Tell us which project you purchased and provide the email address used during checkout or other transaction details that can help us locate the purchase.
When we can verify a successful purchase, we will make reasonable efforts to restore access to the correct digital file.
Duplicate Purchases or Charges
If you believe you accidentally purchased the same product more than once or were charged incorrectly, contact us with the relevant order information. We will review the transaction and, where appropriate, work with the payment provider to resolve the issue.
Change of Mind
We generally cannot provide a refund simply because a customer changes their mind after the digital product has been made available. Product pages are intended to show and describe what is included before purchase.
Compatibility and Printing
Customers are responsible for having suitable equipment and software to open and print PDF files. Printer settings, paper, ink and the final physical assembly are outside our control. If you are unsure about a project before purchasing, you can contact us with your question.
Payment Provider
Payments are processed by a third-party payment provider. Refunds, when approved, may be processed through that provider and can be subject to its processing times and payment-method procedures.
Your Legal Rights
Nothing in this policy is intended to exclude or limit any refund, cancellation or consumer right that cannot legally be excluded under applicable law.
Contact Us
If you have a problem with a purchase, please use our Contact & Help page or email support@schoolprojectsphilippines.com. Please include the project name and enough purchase information for us to identify the transaction.